Archives: Known Issues

Following the necessary upgrade of Blackboard Learn to CU3 on 22nd November – which have resolved a failure to launch bug with the Collaborate tool on Blackboard, we have subsequently encountered a new issue, concerning the enrolment of students associated with Child modules. We have put in place a work around solution, which mitigate the bug Continue Reading…

When using the exact course copy (eg to copy Adobe Presenter materials), files are missing in the destination course. Related to this issue is where course copy will only copy a maximum of 100 files. Course Copy will only copy a maximum of 100 files Blackboard are treating these as two separate issues. This is fixed Continue Reading…

When performing a course copy, the destination course will contain a maximum of 100 files, regardless of the number of files in the source course. Related to this issue is where an exact course copy won’t copy all of the course files: Exact course copy does not include all course files Blackboard are treating these Continue Reading…

On a test that is presented with questions all at once, the cursor and screen jump to the last question, on the bottom of the screen, while the user is only partially complete with the test.

Navigation buttons on the view attempt screen are not behaving as expected. The Exit button performs no action, Submit brings up an error message, and you are unable to navigate to other attempts by the same student. Blackboard are aware, and are working on a patch.

When you rename a content area in the course menu, you will see an error Unable to generate id. The provided key value is invalid (datatype: “blackboard.data.navigation.CourseToc”, value: “undefined”). The rename was successful, and if you refresh the page you will see the amended link. At the time of writing, Blackboard have no ETA on Continue Reading…

Since upgrading to the Q2 2016 release, you will see a notification at the top of every course stating that results from a survey are ready for your analysis Blackboard support are aware and investigating

Be careful when uploading files to assignments or content areas when using Microsoft Edge on Windows 10. If you have the file open on your computer (e.g. in Word), you may end up submitting a file that is zero bytes in size. Workarounds Either Make sure you don’t have the file open on your computer Continue Reading…

When using inline grading don’t use the text tool  to add your comments to the page. If the text goes off the side of the page, your students will not be able to view your comments. Instead, use one of the comment tools: This will add them as comments and they will appear down the side Continue Reading…

Editing a Microsoft Office file via. WebDAV will change the file type in Blackboard When your students click on the attachment in your course to view the file, they will either be greeted with an error or, in the case of Internet Explorer, a white page. At the time of writing (Feb 2016), Blackboard have no Continue Reading…