Archives: Known Issues

The score in the accessibility report doesn’t immediately update when you detach files from content items. It may take over 24 hours for the score to be recalculated. More information is available on Behind the Blackboard. Trying to improve your Ally score? If you have made the necessary changes needed to improve your file’s accessibility, Continue Reading…

A new feature in Microsoft Edge allows you to open Office files within your web browser. This feature is currently not compatible with Blackboard. If you click on a link to an Office file in Blackboard, it will fail with the following error: Workarounds Either use a different browser until this problem is resolved, or Continue Reading…

When trying to view an Adobe Presenter presentation, you will be unable to navigate past the first slide. We have a call with Blackboard who are trying to get this resolved. In the meantime, instructors can package up the presentations into a ZIP file to offer to students to download and view locally. Note These Continue Reading…

When editing a content item in an organisation which has a file attached to it, you will see the following error: Blackboard are working on a fix. Sign up on Solve to be notified. Workaround There is no workaround available which lets you edit the existing item. If you want to make a change, you Continue Reading…

A bug with the Ultra Base Navigation prevents instructors from accessing a child course. Previously, the Original Experience let Instructors access child courses. This has been acknowledged as an issue by Blackboard, but there are no details as to when it will be fixed. More information You can read more on Behind the Blackboard.

Uploading a new video into Kaltura using the Add Content button in the Content Editor may fail. When you click the button to embed the video you have just uploaded, you may end up with either A blank screen Your browser downloading a file called LTIMashupCreate This affects Google Chrome, the new Microsoft Edge, and Continue Reading…

When embedding Kaltura content into the Blackboard Content Editor, you will see extra information when editing the item. The video’s thumbnail, as well as metadata, will appear in the content editor. It is only shown when editing content, it will not be shown when viewed. Kaltura and Blackboard are working on the best way to Continue Reading…

When using Safari, you may see blank pages where you’d expect to see your Courses and Organisations listed. A bug in Blackboard means that if you have your zoom level in Safari set to a value lower than 100%, you won’t see courses or organisations listed on their respective pages. Workaround Set your browser to Continue Reading…

Browsing, searching, and favouriting courses is slow in recent versions of Mozilla Firefox.   This has been confirmed as a bug by Blackboard and will be fixed in a future update. Until a fix that is available, you may want to use Google Chrome or the new Microsoft Edge.

A recent Blackboard update has changed how announcement emails are sent. Prior to the update, announcements were sent with the following pattern in the email subject: Course Name: Announcement Subject Now, instead of containing the subject of the announcement, they are sent as the following: Course name: Instructor name sent you a new announcement in Continue Reading…